We don’t only offer you the right components, but also provide the service for these components. This way, as we already know your IT infrastructure, we can solve any kind of problems quickly and easily.
This service contract guarantees a quick operational recovery and increases the reliability of your systems.
- Freely definable service levels
- Nation-wide spare parts logistics
- Experienced and certified service technicians
- Free hotline
- Ticket system for tracking
HELP DESK & MANAGED SERVICES
While our help desk services (first level support) support the customer-specific administration, the managed services take care of partial or full administrative responsibility for IT systems. We are at your disposal to ease your effort, but we won’t replace you!
- Phone support (first & second level)
- Proactive monitoring of hard- und- software
- Access to highly experienced IT staff
- Availability twenty-four-seven
- Holiday replacements and sick leave covers